Agreement to Our Legal Terms
These Conditions ("Terms") form a binding agreement between MIXCONIX.COM SRL ("Mixconix", "we", "us", "our") and the customer or visitor ("you") governing your use of: (a) websites operated by Mixconix (including mixconix.com), (b) any Mixconix software application listed on a Store or acquired by Order Form (an "Application"), and (c) related services, support, and documentation (collectively, the "Services"). By using the Services, you agree to these Terms. If you do not agree, do not use the Services.
Mixconix is a Romanian company (CUI: RO 31654250), registered office: Str. Brândușelor 74, Green Centre, Brașov, Romania. General contact: office@mixconix.com. Support: support@mixconix.com.
0. Store Applicability & Marketplace Terms
If you subscribe to or purchase an Application via SAP Store (the "Marketplace"), the commercial transaction (ordering, invoicing, taxes, renewals, cancellations, refunds) is governed by SAP Store terms. To the extent of any conflict, SAP Store terms prevail for the transaction; your use of the Application is governed by the applicable EULA, this document, the Privacy Policy, and the DPA.
Merchant of Record & Taxes
Depending on region and listing, SAP may act as merchant of record, handling billing and tax calculation. Support entitlements and editions are those shown in the Marketplace listing.
Marketplace Data Sharing
You authorize SAP to share with Mixconix the minimum customer/order information needed for provisioning, fulfillment, and support, in line with SAP privacy notices and the Mixconix Privacy Policy.
Trials
Trials (if offered) are time-limited, provided AS IS, may include usage caps, and expire unless converted to a paid plan.
1. Our Service and Eligibility
You are responsible for compliance with local laws applicable to your access and use. The Services are not designed to store or process special categories of personal data and are not tailored for sector-specific regulations (e.g., HIPAA, FISMA). Do not use the Services where such laws apply unless we expressly agree in writing. Using the Services in violation of law is prohibited.
2. Intellectual Property
Except where expressly stated otherwise, all content, software, designs, text, graphics, logos, and trademarks appearing on the Site or within the Services are owned by Mixconix or its licensors and are protected by intellectual property laws. Subject to these Terms and applicable agreements (including the EULA), Mixconix grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes. No other rights are granted.
3. User Representations
By using the Services, you represent that you have legal capacity to enter into these Terms and will comply with all applicable laws. You will not access the Services through automated or non-human means except as expressly permitted (e.g., official APIs).
4. Purchases, Fees, and Taxes
Commercial terms (pricing, term, billing cycle, payment method) are set in the SAP Store listing or applicable Order Form. Prices may change in accordance with applicable notice requirements. Fees are exclusive of taxes; you are responsible for all applicable taxes, duties, and government charges.
5. Subscriptions & Cancellation
Subscriptions renew automatically for successive terms unless canceled in accordance with the SAP Store process or Order Form. You may cancel effective at the end of the current paid term. Except where required by law or expressly stated, fees are non-refundable.
6. Prohibited Activities
You agree not to: (a) copy, modify, reverse engineer, or create derivative works of the Services; (b) remove proprietary notices; (c) interfere with security features; (d) use the Services to harass, abuse, or harm; (e) upload malware or engage in automated scraping; (f) use the Services in violation of law or third-party rights; (g) overload or abuse external validation services (e.g., VIES, OpenIBAN).
7. User-Generated Content & Feedback
Where the Services allow you to submit content (e.g., support tickets, configuration notes), you are responsible for the content and must have all rights necessary to submit it. You grant Mixconix a non-exclusive license to use feedback to improve the Services.
8. Third-Party Websites and Content
The Services may contain links to third-party websites or content. Mixconix is not responsible for such sites or content. Your use of third-party resources is at your own risk.
9. Privacy & Data Protection
Your use of the Services is subject to the Mixconix Privacy Policy. Processing of personal data in connection with our applications is governed by the Parties' Data Processing Agreement (DPA). In case of conflict, the DPA prevails for data protection matters.
10. Security & Compliance
Mixconix operates under a certified Quality Management System (ISO 9001) and an Information Security Management System (ISO/IEC 27001). Technical and organisational measures (TOMs) are described in the DPA (Annex II). You are responsible for security configuration within your SAP BTP subaccount.
11. Service Management; Changes & Interruptions
We may monitor the Services for compliance and may modify or discontinue features with reasonable notice where required. We strive for high availability but do not guarantee that the Services will be uninterrupted or error-free. Maintenance windows may occur with advance notice when feasible.
12. Professional Services (If Applicable)
If Mixconix provides professional services (implementation, advisory, custom development), such services are governed by the Order Form and this Section. Schedules are estimates; scope changes require written approval and may affect fees and timelines.
13. Acceptable Use; Open Source
Open-source components are licensed under their respective licenses. To the extent of conflict, the open-source license for a component governs your use of that component.
14. Warranties & Disclaimers
Except as expressly stated in an Order Form or EULA, the Site and Services are provided "as is" and "as available". Mixconix disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
15. Limitation of Liability
To the maximum extent permitted by law, Mixconix shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, revenue, data, or business interruption. Mixconix's aggregate liability shall not exceed the amounts paid by you for the Services in the 12 months preceding the event.
16. Indemnification
You agree to defend, indemnify, and hold harmless Mixconix and its affiliates, officers, agents, partners, and employees from any claims and expenses arising from your use of the Services or breach of these Terms.
17. Electronic Communications & Signatures
By using the Services, you consent to receive electronic communications from us. You agree that all agreements, notices, and records provided electronically satisfy any legal requirement that such communications be in writing.
18. SAP-Specific Notices
SAP SE is not a party to these Terms. SAP trademarks are the property of SAP SE or its affiliates. Your use of SAP platforms and services is governed by SAP's terms.
19. Governing Law; Dispute Resolution
These Terms are governed by the laws of Romania, without regard to conflict of laws principles. The competent courts are those of Brașov, Romania.
20. Miscellaneous
Entire Agreement & Order of Precedence
These Terms, together with the SAP Store listing / Order Form, EULA, DPA, Privacy Policy, and any applicable annexes constitute the entire agreement. Order of precedence: (i) DPA (data protection), (ii) SAP Store terms / Order Form, (iii) EULA, (iv) these Terms, (v) annexes/policies.
Annex A — Support & Maintenance (Romania – Standard, 8h/day)
- Timezone & Hours: Monday–Friday, 09:00–17:00 (Europe/Bucharest, EET/EEST), excluding Romanian public holidays.
- Channels: Email support at support@mixconix.com (primary). Escalation: office@mixconix.com.
- Languages: Romanian, English.
- Scope: Mixconix applications and standard connectors. Excludes SAP BTP platform issues and third-party outages (e.g., VIES/OpenIBAN), for which Mixconix will provide commercially reasonable assistance and communication.
Severity & Targets (within Support Hours)
| Severity | Description | Initial Response | Workaround | Target Resolution |
|---|---|---|---|---|
| P1 | Service down / critical business impact | 4 hours | 1 business day | 2 business days (best efforts) |
| P2 | Major degradation / important features affected | 8 hours | 2 business days | Next patch or maintenance release |
| P3 | How-to / minor issue / enhancement | 1 business day | — | Planned release or knowledge article |
- Customer Responsibilities: Designate authorized contacts; provide relevant logs and error IDs (mask VAT/IBAN/PII where applicable); grant reasonable access to a test environment for reproduction.
- Maintenance: Planned maintenance with ≥2 business days' notice where feasible; emergency maintenance may occur without notice.
- Measurement: Response times measured within Support Hours; email auto-acknowledgement provides timestamp.
- SAP Store: For purchases via SAP Store, support entitlements follow the listing; this Annex applies unless the listing specifies otherwise.
Annex B — Professional Services
Change Control: scope changes in writing. Acceptance: delivery against criteria within 15 days; cure period for non-conformities. Confidentiality: each Party protects the other's confidential information. Non-Solicitation: 12 months post-termination.
Annex C — Open Source Notices
Where applicable we will provide a table of runtime open-source components (name, version, license, link). Attach machine-readable export if available (e.g., oss-licenses.json).
Questions about these Terms? Contact office@mixconix.com.