End User License Agreement

1. Definitions

"Application" refers to any Mixconix software acquired via SAP Store or Order Form, including Documentation and updates. "Customer Environment" means your SAP BTP subaccount(s) or infrastructure where deployment occurs. "Mixconix Environment" describes infrastructure operated by Mixconix for hosted/SaaS options.

2. License Grant & Scope

Mixconix grants a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to deploy and use the Application within the Customer Environment for internal business purposes, subject to payment and compliance obligations.

3. Deployment Models

Default deployment is customer-managed SAP BTP, where you manage users, roles, connectivity, and configuration. If Mixconix provides hosting, additional service terms apply.

4. Acceptable Use & Restrictions

Prohibited activities include: (a) copying except for backup; (b) reverse engineering except where legally permitted; (c) sublicensing, reselling, or providing to third parties; (d) unlawful use or benchmarking; (e) removing proprietary notices; (f) interfering with security or usage limits.

5. Third-Party Services

Applications may integrate external services such as government validation APIs or banking validators. These external services remain outside Mixconix control; their availability and accuracy are not warranted. The DPA governs personal data processing related to such integrations; some services may function as independent data controllers.

6. Data Protection & Privacy

The Mixconix DPA governs personal data processing on your behalf and takes precedence over this EULA regarding data protection. The Mixconix Privacy Policy governs general interactions.

7. Security & Standards

Mixconix maintains ISO 9001 and ISO/IEC 27001 certifications. Technical and organizational measures are detailed in the DPA. You bear responsibility for Customer Environment security settings.

8. Support, Maintenance & Updates

Support Hours: Monday–Friday, 09:00–18:00 (EET/EEST)
Contact Channels: support@mixconix.com; escalation: office@mixconix.com

SLA Targets (within Support Hours)

Updates and patches may be provided without materially reducing core functionality.

9. Fees, Taxes, and Audits

Fees appear in SAP Store or Order Form and exclude taxes. Mixconix may request reasonable compliance verification information for on-premises or customer-managed deployments.

10. Intellectual Property; Feedback; Open Source

The Application is licensed, not sold. All unexpressed rights are reserved by Mixconix. You grant Mixconix a non-exclusive, royalty-free license to use your feedback. Open-source components follow their respective licenses; open-source license terms prevail in conflicts.

11. Warranties & Disclaimers

Except as expressly stated in the Order Form, the Application is provided "as is" and "as available". Mixconix disclaims all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of Liability

Mixconix bears no liability for indirect, incidental, special, consequential, exemplary, or punitive damages, or losses of profits, revenue, data, or business interruption. Liability is capped at fees paid during the preceding 12 months.

13. Term, Suspension, and Termination

This EULA remains effective during the subscription term. Either party may terminate for material breach uncured within 30 days of notice. Upon termination, you must cease use and remove the Application.

14. Export & Sanctions

You must comply with applicable export controls and sanctions regulations.

15. SAP-Specific Notices & Precedence

SAP is not party to this EULA. Conflict resolution order: DPA (data protection) → SAP Store terms / Order Form → this EULA → Terms & Conditions → annexes/policies.

EULA questions? Contact office@mixconix.com.