NEW: Business Partner Validator for DRC — now on the SAP Store
NEW: Business Partner Validator for DRC — now on the SAP Store
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Last updated: August 14, 2025
These Conditions ("Terms") form a binding agreement between Mixconix SRL ("Mixconix", "we", "us", "our") and the customer or visitor ("you") governing your use of: (a) websites operated by Mixconix (including mixconix.com), (b) any Mixconix software application listed on a Store or acquired by Order Form (an "Application"), and (c) related services, support, and documentation (collectively, the "Services"). By using the Services, you agree to these Terms. If you do not agree, do not use the Services. Mixconix is a Romanian company (CUI: RO 31654250), registered office: Str. Brândușelor 74, Green Centre, Brașov, Romania. General contact:office@mixconix.com Support: support@mixconix.com.
If you subscribe to or purchase an Application via SAP Store (the "Marketplace"), the commercial transaction (ordering, invoicing, taxes, renewals, cancellations, refunds) is governed by SAP Store terms. To the extent of any conflict, SAP Store terms prevail for the transaction; your use of the Application is governed by the applicable EULA, this document, the Privacy Policy, and the DPA.
Merchant of Record & Taxes. Depending on region and listing, SAP may act as merchant of record, handling billing and tax calculation. Support entitlements and editions are those shown in the Marketplace listing.
Marketplace Data Sharing. You authorize SAP to share with Mixconix the minimum customer/order information needed for provisioning, fulfillment, and support, in line with SAP privacy notices and the Mixconix Privacy Policy.
Trials. Trials (if offered) are time‑limited, provided AS IS, may include usage caps, and expire unless converted to a paid plan.
You are responsible for compliance with local laws applicable to your access and use. The Services are not designed to store or process special categories of personal data and are not tailored for sector‑specific regulations (e.g., HIPAA, FISMA). Do not use the Services where such laws apply unless we expressly agree in writing. Using the Services in violation of law is prohibited.
Except where expressly stated otherwise, all content, software, designs, text, graphics, logos, and trademarks appearing on the Site or within the Services are owned by Mixconix or its licensors and are protected by intellectual property laws. Subject to these Terms and applicable agreements (including the EULA), Mixconix grants you a limited, non‑exclusive, non‑transferable, revocable right to access and use the Services for your internal business purposes. No other rights are granted.
By using the Services, you represent that you have legal capacity to enter into these Terms and will comply with all applicable laws. You will not access the Services through automated or non‑human means except as expressly permitted (e.g., official APIs).
Commercial terms (pricing, term, billing cycle, payment method) are set in the SAP Store listing or applicable Order Form. Prices may change in accordance with applicable notice requirements. Fees are exclusive of taxes; you are responsible for all applicable taxes, duties, and government charges.
Subscriptions renew automatically for successive terms unless canceled in accordance with the SAP Store process or Order Form. You may cancel effective at the end of the current paid term. Except where required by law or expressly stated, fees are non‑refundable.
You agree not to: (a) copy, modify, reverse engineer, or create derivative works of the Services; (b) remove proprietary notices; (c) interfere with security features; (d) use the Services to harass, abuse, or harm; (e) upload malware or engage in automated scraping; (f) use the Services in violation of law or third‑party rights; (g) overload or abuse external validation services (e.g., VIES, OpenIBAN).
Where the Services allow you to submit content (e.g., support tickets, configuration notes), you are responsible for the content and must have all rights necessary to submit it. You grant Mixconix a non‑exclusive license to use feedback to improve the Services.
The Services may contain links to third‑party websites or content. Mixconix is not responsible for such sites or content. Your use of third‑party resources is at your own risk.
Your use of the Services is subject to the Mixconix Privacy Policy available at mixconix.com. Processing of personal data in connection with BPV is governed by the Parties’ Data Processing Agreement (DPA). In case of conflict, the DPA prevails for data protection matters.
Mixconix operates under a certified Quality Management System (ISO 9001) and an Information Security Management System (ISO/IEC 27001). Technical and organisational measures (TOMs) are described in the DPA (Annex II). You are responsible for security configuration within your SAP BTP subaccount.
We may monitor the Services for compliance and may modify or discontinue features with reasonable notice where required. We strive for high availability but do not guarantee that the Services will be uninterrupted or error‑free. Maintenance windows may occur with advance notice when feasible.
If Mixconix provides professional services (implementation, advisory, custom development), such services are governed by the Order Form and this Section. Schedules are estimates; scope changes require written approval and may affect fees and timelines.
Open‑source components are licensed under their respective licenses. To the extent of conflict, the open‑source license for a component governs your use of that component.
EXCEPT AS EXPRESSLY STATED IN AN ORDER FORM OR EULA, THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". MIXCONIX DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MIXCONIX SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS INTERRUPTION. MIXCONIX’S AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE EVENT.
You agree to defend, indemnify, and hold harmless Mixconix and its affiliates, officers, agents, partners, and employees from any claims and expenses arising from your use of the Services or breach of these Terms.
By using the Services, you consent to receive electronic communications from us. You agree that all agreements, notices, and records provided electronically satisfy any legal requirement that such communications be in writing.
SAP SE is not a party to these Terms. SAP trademarks are the property of SAP SE or its affiliates. Your use of SAP platforms and services is governed by SAP’s terms.
These Terms are governed by the laws of Romania, without regard to conflict of laws principles. The competent courts are those of Brașov, Romania.
Entire Agreement & Order of Precedence. These Terms, together with the SAP Store listing / Order Form, EULA, DPA, Privacy Policy, and any applicable annexes constitute the entire agreement. Order of precedence: (i) DPA (data protection), (ii) SAP Store terms / Order Form, (iii) EULA, (iv) these Terms, (v) annexes/policies.
• Timezone & Hours: Monday–Friday, 09:00–17:00 (Europe/Bucharest, EET/EEST), excluding Romanian public holidays.
• Channels: Email support at support@mixconix.com (primary). Escalation: office@mixconix.com.
• Languages: Romanian, English.
• Scope: BPV application and standard connectors. Excludes SAP BTP platform issues and third‑party outages (e.g., VIES/OpenIBAN), for which Mixconix will provide commercially reasonable assistance and communication.
• Severity & Targets (within Support Hours):
– P1 (Service down / critical business impact): Initial response 4h; workaround within 1 business day; target resolution 2 business days (best efforts).
– P2 (Major degradation / important features affected): Initial response 8h; workaround within 2 business days; target resolution in next patch or maintenance release.
– P3 (How‑to / minor issue / enhancement): Initial response 1 business day; resolution in planned release or knowledge article.
• Customer Responsibilities: Designate authorized contacts; provide relevant logs and error IDs (mask VAT/IBAN/PII where applicable); grant reasonable access to a test environment for reproduction.
• Maintenance: Planned maintenance with ≥2 business days’ notice where feasible; emergency maintenance may occur without notice.
• Measurement: Response times measured within Support Hours; email auto‑acknowledgement provides timestamp.
• SAP Store: For purchases via SAP Store, support entitlements follow the listing; this Annex applies unless the listing specifies otherwise.
Change Control: scope changes in writing. Acceptance: delivery against criteria within [15] days; cure period for non‑conformities. Confidentiality: each Party protects the other’s confidential information. Non‑Solicitation: 12 months post‑termination.
In case of such we will provide a table of runtime open‑source components (name, version, license, link). Attach machine‑readable export if available (e.g., oss-licenses.json).
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